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Terms of Service

YEEK.AI
Terms of Service
Effective Date: 23 May 2026

  1. Introduction and Acceptance of Terms
    Welcome to Yeek.ai, an artificial intelligence-powered ecommerce platform operated by Ecommerce Commodities Pty Ltd (ACN 621 646 053) (“Yeek.ai”, “we”, “us”, or “our”). These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User”, “you”, or “your”) and Ecommerce Commodities Pty Ltd governing your access to and use of the Yeek.ai website, platform, application programming interfaces (APIs), and all related services (collectively, the “Service”).

By accessing or using the Service, creating an account, clicking “I Agree” or “Sign Up”, or otherwise indicating acceptance, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy (incorporated herein by reference). If you do not agree, you must not access or use the Service.

If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In that case, “you” refers to that entity.

  1. Definitions
    As used in these Terms, the following capitalised terms have the meanings set out below:

"Account" means the registered account you create to access the Service.
"AI Features" means any artificial intelligence, machine learning, or automation capabilities embedded in or provided through the Service, including but not limited to product optimisation tools, pricing suggestions, analytics, and content generation.
"Content" means all text, data, images, listings, product information, and other materials you submit, upload, or otherwise make available through the Service.
"Intellectual Property Rights" means all patents, trade marks, service marks, copyright, design rights, database rights, trade secrets, know-how, and any other intellectual or industrial property rights, whether registered or unregistered, anywhere in the world.
"Order" means your subscription order for one of our Subscription Plans.
"Personal Data" has the meaning given in applicable data protection law, including the Australian Privacy Act 1988 (Cth), the EU General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA), as applicable.
"Services" means the Yeek.ai AI-powered ecommerce tools, platform features, and related support services made available by us.
"Subscription Plan" means the recurring billing plan you select when subscribing to the Service.
"User Data" means all data, content, and information (including Personal Data) submitted by you or your authorised users in connection with the Service.

  1. Eligibility
    The Service is intended solely for users who are at least 18 years of age and have the legal capacity to enter into binding contracts. By using the Service, you represent and warrant that:

you are at least 18 years of age;
you have full legal capacity and authority to enter into these Terms;
your use of the Service does not violate any applicable law or regulation; and
if using the Service for business purposes, you are duly authorised to act on behalf of that business.

We reserve the right to refuse access to the Service to any person or entity at our discretion.

  1. Account Registration and Security
    4.1 Account Creation
    To access most features of the Service you must register an account. You agree to provide accurate, current, and complete information during registration and to keep that information up to date. You are responsible for all activities that occur under your Account.

4.2 Credentials
You are solely responsible for maintaining the confidentiality of your login credentials. You must notify us immediately at info@yeek.ai upon becoming aware of any unauthorised use of your Account or any security breach. We will not be liable for any loss or damage arising from your failure to comply with this obligation.

4.3 Account Types
We may offer individual, team, or enterprise account tiers. Additional terms may apply to team or enterprise accounts, including user-seat limits and administrator permissions.

  1. Description of the Service
    5.1 AI-Powered Ecommerce Tools
    Yeek.ai provides a suite of AI-powered tools designed to assist ecommerce merchants and sellers with tasks including, but not limited to: product listing optimisation, dynamic pricing recommendations, competitor analysis, inventory insights, sales forecasting, AI-generated product descriptions, and performance analytics.

5.2 Service Modifications
We reserve the right to modify, enhance, suspend, or discontinue any aspect of the Service at any time. Where practicable, we will provide reasonable advance notice of material changes. Continued use of the Service after any modification constitutes acceptance of the updated Service.

5.3 Beta Features
We may offer certain features in beta or early access. Beta features are provided “as is” without warranty of any kind and may be discontinued at any time. Your use of beta features is at your own risk.

5.4 Third-Party Integrations
The Service may integrate with third-party platforms, marketplaces (including Amazon, eBay, Shopify, and others), payment processors, and data sources. We do not control third-party services and are not responsible for their availability, accuracy, or terms. Your use of any third-party service is subject to that party’s terms and privacy policy.

  1. Subscription Plans and Billing
    6.1 Subscription Plans
    Access to the Service requires a paid Subscription Plan. Details of current plans, including pricing and feature inclusions, are available on our website and may be updated from time to time. All fees are quoted exclusive of applicable taxes unless stated otherwise.

6.2 Billing Cycle
Subscription fees are billed on a recurring basis (monthly or annually, as selected at the time of purchase). Your subscription automatically renews at the end of each billing period unless you cancel prior to the renewal date. You authorise us (or our payment processor) to charge your nominated payment method on each renewal date.

6.3 Free Trials
We may offer a free trial period for new subscribers. At the end of the trial, your subscription will automatically convert to a paid plan unless you cancel before the trial expires. We reserve the right to limit or restrict free trial eligibility.

6.4 Price Changes
We may change our subscription fees at any time. We will provide at least 30 days’ written notice of any price increase before it takes effect. Your continued use of the Service after the price change takes effect constitutes acceptance of the new pricing. If you do not agree with the price change, you may cancel your subscription before the new pricing applies.

6.5 Payment Methods
We accept payment via major credit and debit cards and such other methods as we may make available. You represent that you are authorised to use any payment method you provide. Payments are processed by third-party payment processors; we do not store full card details.

6.6 Taxes
You are responsible for all taxes, levies, or duties imposed by taxing authorities on your subscription. Where we are required by law to collect taxes (including GST in Australia or VAT in the European Union), we will add these to your invoice. It is your responsibility to comply with local tax obligations.

6.7 Refund Policy
Except as required by applicable consumer protection law (including the Australian Consumer Law), all fees are non-refundable. If you cancel your subscription, you will retain access to the Service until the end of your current billing period. We may, at our sole discretion, provide a pro-rata refund in exceptional circumstances.

6.8 Overdue Payments and Suspension
If any payment is not received when due, we reserve the right to suspend or terminate your access to the Service. We may charge reasonable interest on overdue amounts at the maximum rate permitted by applicable law.

  1. Acceptable Use Policy
    7.1 Permitted Use
    You may use the Service only for lawful purposes and in accordance with these Terms. You agree to use the Service in good faith and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the Service.

7.2 Prohibited Conduct
You must not use the Service to:

violate any applicable local, national, or international law or regulation;
upload, post, or transmit any Content that is unlawful, fraudulent, deceptive, defamatory, obscene, or otherwise objectionable;
infringe any Intellectual Property Rights or other proprietary rights of any third party;
transmit unsolicited commercial communications (spam) or engage in any deceptive marketing practices;
upload or introduce any virus, malware, ransomware, or other harmful or disruptive code;
attempt to gain unauthorised access to any part of the Service, other accounts, or systems connected to the Service;
reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service or its AI models;
use automated tools (bots, scrapers, crawlers) to access the Service except through our authorised API and in accordance with our API terms;
use the Service to develop competing products or services without our prior written consent;
engage in any conduct that imposes a disproportionate or unreasonable load on our infrastructure;
sell, resell, or sublicense access to the Service without our prior written consent; or
circumvent, disable, or interfere with any security-related features of the Service.

7.3 Consequences of Breach
Violation of this Acceptable Use Policy may result in immediate suspension or termination of your Account, legal action, and any other remedies available to us under applicable law. We may cooperate with law enforcement authorities in connection with any investigation of suspected unlawful activity.

  1. Intellectual Property
    8.1 Our Intellectual Property
    All Intellectual Property Rights in the Service, including the platform, software, AI models, algorithms, designs, text, graphics, interfaces, and documentation, are owned by or licensed to Ecommerce Commodities Pty Ltd. Nothing in these Terms transfers any ownership of our Intellectual Property Rights to you. You are granted only a limited, non-exclusive, non-transferable, revocable licence to use the Service for your internal business purposes during the term of your subscription.

8.2 Your Content
You retain ownership of all Intellectual Property Rights in your Content and User Data. By submitting Content to the Service, you grant us a non-exclusive, worldwide, royalty-free, sublicensable licence to use, store, process, reproduce, and display your Content solely to the extent necessary to provide and improve the Service and as otherwise set out in our Privacy Policy.

8.3 Feedback
If you provide us with any feedback, suggestions, or ideas relating to the Service (“Feedback”), you grant us an irrevocable, perpetual, worldwide, royalty-free licence to use and incorporate such Feedback into the Service or otherwise exploit it without any obligation to you.

8.4 AI-Generated Output
The Service may generate content, recommendations, or insights using AI Features (“AI Output”). You acknowledge that AI Output is generated algorithmically and may not be accurate, complete, or suitable for your specific circumstances. You are solely responsible for reviewing, verifying, and determining the appropriateness of any AI Output before relying on or publishing it. We make no representations or warranties regarding the accuracy or reliability of AI Output.

  1. User Data and Privacy
    9.1 Privacy Policy
    Our collection, use, and disclosure of Personal Data is governed by our Privacy Policy, available at yeek.ai/privacy, which is incorporated into these Terms by reference. By using the Service, you consent to the processing of your Personal Data as described in the Privacy Policy.

9.2 Data Ownership
You retain all rights to your User Data. We process your User Data only as necessary to provide the Service, comply with legal obligations, and as otherwise set out in the Privacy Policy.

9.3 Data Security
We implement industry-standard technical and organisational security measures to protect User Data against unauthorised access, loss, or destruction. However, no system is completely secure and we cannot guarantee the absolute security of your data. You are responsible for maintaining the security of your Account credentials.

9.4 International Data Transfers
Your User Data may be transferred to, processed in, and stored in countries other than your country of residence, including Australia and other jurisdictions where our service providers operate. Where such transfers involve Personal Data of individuals in the European Economic Area, United Kingdom, or other jurisdictions with transfer restrictions, we will implement appropriate safeguards (such as standard contractual clauses) as required by applicable law.

9.5 Australian Privacy Act Compliance
We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Individuals located in Australia have the right to access and correct their Personal Data by contacting us at info@yeek.ai.

9.6 GDPR – European Users
If you are located in the European Economic Area or the United Kingdom, we process your Personal Data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable national implementing legislation. You have the right to access, rectify, erase, restrict, or port your Personal Data, and to object to processing, subject to applicable legal grounds. You may also lodge a complaint with your local supervisory authority. To exercise these rights, contact us at info@yeek.ai.

9.7 CCPA – California Users
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) including the right to know about, delete, and opt out of the sale of Personal Data. We do not sell Personal Data. For CCPA requests, contact us at info@yeek.ai.

  1. AI Features – Specific Terms
    10.1 Nature of AI Recommendations
    The AI Features of the Service generate recommendations, insights, and content based on data inputs, algorithms, and statistical models. AI Output is probabilistic in nature and does not constitute professional advice of any kind, including legal, financial, accounting, or business advice. You must not rely solely on AI Output when making business decisions.

10.2 Accuracy and Limitations
We do not warrant that AI Output will be accurate, complete, error-free, or free from bias. AI models may produce unexpected, incorrect, or contextually inappropriate outputs. You are solely responsible for verifying AI Output and for any decisions made based on it.

10.3 Training Data
By using the Service, you acknowledge that anonymised and aggregated data derived from Service usage may be used to train, improve, and refine our AI models, subject to our Privacy Policy. We will not use identifiable Personal Data for model training without your separate consent.

10.4 Third-Party AI Providers
Certain AI Features may be powered by third-party AI providers. Use of such features is subject to both these Terms and the third-party provider’s terms of service. We will endeavour to disclose where third-party AI is used.

  1. Confidentiality
    Each party may have access to confidential information of the other party in connection with these Terms (“Confidential Information”). Each party agrees to: (a) hold the other party’s Confidential Information in strict confidence; (b) not disclose it to any third party without prior written consent; and (c) use it solely for the purpose of performing obligations or exercising rights under these Terms. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law or court order (provided reasonable notice is given where legally permissible).

  2. Warranties and Disclaimers
    12.1 Service Provided “As Is”
    To the maximum extent permitted by applicable law, the Service is provided “as is” and “as available” without any warranties of any kind, whether express, implied, statutory, or otherwise. We disclaim all implied warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

12.2 No Guarantee of Results
We do not warrant that: (a) the Service will be uninterrupted, timely, secure, or error-free; (b) results obtained from the Service will be accurate or reliable; or (c) any errors or defects will be corrected. The Service is a tool to assist your business decisions, and we make no guarantee of any particular commercial outcome.

12.3 Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)) or any other applicable legislation that cannot be excluded by agreement. To the extent that we are permitted by law to limit our liability for breach of a guarantee implied by the Australian Consumer Law, our liability is limited, at our option, to re-supplying the Service or paying the cost of having the Service re-supplied.

  1. Limitation of Liability
    13.1 Exclusion of Consequential Loss
    To the maximum extent permitted by applicable law, in no event will Ecommerce Commodities Pty Ltd, its directors, officers, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of goodwill, business interruption, or cost of substitute services, arising out of or in connection with your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

13.2 Cap on Liability
To the maximum extent permitted by applicable law, our total aggregate liability to you for all claims arising out of or relating to these Terms or the Service will not exceed the greater of: (a) the total fees paid by you to us in the 12 months immediately preceding the event giving rise to the claim; or (b) AUD $100.

13.3 Essential Basis
You acknowledge that the limitations in this Section 13 reflect a reasonable allocation of risk and are an essential element of the basis of the bargain between us. Without these limitations, we would not be able to provide the Service at the prices offered.

  1. Indemnification
    You agree to indemnify, defend, and hold harmless Ecommerce Commodities Pty Ltd and its directors, officers, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

your use of the Service or violation of these Terms;
your Content or User Data;
your violation of any third-party rights, including Intellectual Property Rights or privacy rights;
your violation of any applicable law or regulation; or
any dispute between you and a third party related to your use of the Service.

We reserve the right, at our own expense, to assume exclusive defence and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defence.

  1. Term and Termination
    15.1 Term
    These Terms are effective from the date you first access or use the Service and continue until terminated in accordance with this Section.

15.2 Termination by You
You may terminate your subscription at any time through your Account settings or by contacting info@yeek.ai. Termination takes effect at the end of your current billing period. No refunds will be issued except as required by law.

15.3 Termination or Suspension by Us
We may, at our sole discretion and without liability to you, suspend or terminate your Account and access to the Service immediately if: (a) you breach any material provision of these Terms; (b) we reasonably suspect fraudulent or unlawful activity; (c) required by law; or (d) we decide to discontinue the Service (with reasonable advance notice where practicable).

15.4 Effect of Termination
Upon termination: (a) all licences granted to you under these Terms immediately cease; (b) you must cease all use of the Service; and (c) you may request a copy of your User Data within 30 days of termination, after which we may delete it in accordance with our data retention policy. Provisions of these Terms that by their nature should survive termination will do so, including Sections 8, 9, 11, 12, 13, 14, 16, and 18.

  1. Governing Law and Dispute Resolution
    16.1 Governing Law
    These Terms are governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of laws principles.

16.2 Dispute Resolution
In the event of any dispute arising out of or in connection with these Terms or the Service, the parties agree to first attempt to resolve the dispute through good-faith negotiation. Either party may initiate this process by providing written notice to the other party describing the dispute in reasonable detail.

16.3 Mediation
If the parties are unable to resolve a dispute through negotiation within 30 days of the dispute notice, either party may refer the dispute to mediation administered by the Australian Disputes Centre (ADC) or a mutually agreed mediator. The costs of mediation will be shared equally unless otherwise agreed.

16.4 Jurisdiction
If mediation does not resolve the dispute, the parties submit to the exclusive jurisdiction of the courts of New South Wales, Australia. If you are an individual consumer, nothing in this clause prevents you from bringing claims in the courts of your country of residence to the extent required by applicable consumer protection law.

16.5 EU and UK Users
If you are located in the European Union, you may also submit a complaint to the Online Dispute Resolution platform available at https://ec.europa.eu/consumers/odr/. If you are located in the United Kingdom, alternative dispute resolution may be available through approved ADR schemes.

  1. International Use and Export Controls
    The Service is operated from Australia. We make no representations that the Service is appropriate or available in all locations. You are responsible for compliance with local laws and regulations in your jurisdiction, including any export control or sanctions laws. You may not use the Service if you are located in a country subject to Australian, United Nations, United States, European Union, or other applicable trade sanctions or embargoes, or if you appear on any list of prohibited or restricted parties.

  2. General Provisions
    18.1 Entire Agreement
    These Terms, together with our Privacy Policy and any supplemental terms incorporated by reference, constitute the entire agreement between you and us regarding the Service and supersede all prior or contemporaneous agreements, representations, warranties, and understandings.

18.2 Amendments
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and, where practicable, by email to your registered address. The updated Terms take effect on the date specified in the notice. Your continued use of the Service after that date constitutes acceptance of the revised Terms. If you do not agree with the changes, you must stop using the Service and cancel your subscription.

18.3 Waiver
Our failure to enforce any provision of these Terms will not be deemed a waiver of our right to enforce that provision in the future. No waiver of any term will be effective unless in writing.

18.4 Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be deemed severable from the remainder of the Terms and will not affect the validity and enforceability of the remaining provisions.

18.5 Assignment
You may not assign or transfer any rights or obligations under these Terms without our prior written consent. We may freely assign our rights and obligations under these Terms, including in connection with a merger, acquisition, sale of assets, or by operation of law, upon written notice to you.

18.6 Force Majeure
We will not be liable for any failure or delay in performance of our obligations under these Terms to the extent caused by circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, government actions, pandemics, telecommunications failures, or internet outages.

18.7 Relationship of the Parties
Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and us. Neither party has the authority to bind the other.

18.8 Notices
Notices from you to us must be sent in writing to info@yeek.ai or to our registered address at Level 1, 457–459 Elizabeth St, Surry Hills NSW 2010, Australia. We may send notices to you by email to your registered address or by posting a notice on the Service. Notices are deemed received: (a) immediately if delivered by email (unless a bounce or delivery failure is received); or (b) on the date posted if posted on the Service.

18.9 Language
These Terms are written in English. Any translation is provided for convenience only. In the event of any conflict between the English version and a translated version, the English version prevails.

18.10 Headings
Section headings are for convenience only and do not affect the interpretation of these Terms.

  1. Contact Information
    If you have any questions, complaints, or notices regarding these Terms or the Service, please contact us:

Ecommerce Commodities Pty Ltd
ACN: 621 646 053
Level 1, 457–459 Elizabeth St
Surry Hills NSW 2010
Australia

Email: info@yeek.ai
Website: yeek.ai

We aim to respond to all enquiries within 5 business days.

Last updated: 23 May 2026 • Ecommerce Commodities Pty Ltd • yeek.ai

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